Disclosure: Small Business Philippines strives to provide relevant and accurate information in all its articles. However, some information in our articles may differ or might be outdated from what you can see or read directly from the establishments’ or businesses’ websites. Please get in touch with us directly for any discrepancies.

Small businesses in the Philippines face many challenges, including high communication costs and unreliable phone systems. Fortunately, VoIP (Voice over Internet Protocol) technology can help businesses save money and improve their communication capabilities.

In this comprehensive guide, we will explore everything you need to know about small business VoIP service in the Philippines in 2024, including its benefits, features, top providers, and practical tips for selecting the best service for your business.

What is Small Business VoIP Service?

Small business VoIP service is a telephone system that uses the internet to transmit voice data instead of traditional phone lines. This technology allows businesses to make and receive calls using a broadband internet connection instead of a traditional phone line.

Small business VoIP service offers many benefits, including cost savings, flexibility, scalability, and advanced features such as call routing, auto-attendant, and conference calling.

Benefits of Small Business VoIP Service in the Philippines

Small businesses in the Philippines can benefit greatly from using VoIP technology for their communication needs. Some of the benefits of small business VoIP service in the Philippines include:

  1. Cost savings: VoIP technology is much more affordable than traditional phone systems, especially for long-distance and international calls.
  2. Flexibility: VoIP systems are highly scalable and can be customized to fit the specific needs of your business.
  3. Advanced features: VoIP systems offer many advanced features such as call routing, auto-attendant, and conference calling, which can improve your business’s communication capabilities.
  4. Mobility: With VoIP technology, you can make and receive calls from anywhere with an internet connection, allowing your business to stay connected even when you’re on the go.
  5. Reliability: VoIP systems are less prone to downtime and outages compared to traditional phone systems, which means your business can stay connected even during emergencies.

Features to Consider When Selecting Small Business VoIP Service in the Philippines

When selecting a small business VoIP service in the Philippines, there are several important features to consider. These include:

  1. Call quality: High-quality audio is essential for clear communication, so make sure the VoIP service you choose offers excellent call quality.
  2. Reliability: Look for a VoIP service that has a high uptime rate and offers reliable support in case of any issues.
  3. Scalability: Your business may grow in the future, so make sure the VoIP service you choose can easily scale to accommodate your changing needs.
  4. Advanced features: Look for a VoIP service that offers advanced features such as call routing, auto-attendant, and conference calling to improve your business’s communication capabilities.
  5. Customer support: Choose a VoIP service that offers excellent customer support, including phone, email, and chat support.

Top Small Business VoIP Providers in the Philippines

There are many small business VoIP providers in the Philippines, each offering a variety of features and pricing plans.

Here are some of the top small business VoIP providers in the Philippines in 2023:

RingCentral

RingCentral offers a full-featured cloud-based VoIP system with advanced features such as call routing, auto-attendant, and video conferencing. Pricing starts at PHP 699 per user per month.

Nextiva

Nextiva offers a cloud-based VoIP system with advanced features such as call routing, auto-attendant, and voicemail-to-email. Pricing starts at PHP 799 per user per month.

Vonage

Vonage offers a cloud-based VoIP system with advanced features such as call recording, voicemail transcription, and virtual receptionist. Pricing starts at PHP 849 per user per month.

Ooma

Ooma offers a cloud-based VoIP system with features such as virtual receptionist, call forwarding, and voicemail-to-email. Pricing starts at PHP 599 per user per month.

8×8

8×8 offers a cloud-based VoIP system with advanced features such as call recording, web conferencing, and chat. Pricing starts at PHP 799 per user per month.

How to Choose the Best Small Business VoIP Service in the Philippines

With so many small business VoIP providers to choose from, it can be challenging to determine which one is the best fit for your business.

Here are some practical tips for selecting the best small business VoIP service in the Philippines:

1. Determine your communication needs

Consider your business’s communication needs and choose a VoIP service that can meet them. For example, if you frequently make international calls, look for a VoIP service that offers affordable international calling rates.

2. Consider the cost

Compare the pricing plans of different VoIP providers and choose one that offers a balance of features and affordability. Consider any additional costs such as equipment, installation, and ongoing maintenance.

3. Read reviews and ratings

Read reviews and ratings of different VoIP providers to get a sense of their customer service, call quality, and reliability. Look for providers with high ratings and positive reviews.

4. Check for integrations

If your business uses other tools and software, check for VoIP providers that offer integrations with them. This can save time and improve efficiency.

5. Test the service

Before committing to a VoIP provider, try out their service with a free trial or demo. This will give you a chance to test the call quality, features, and reliability of the service before making a purchase.

Small business VoIP service can help businesses in the Philippines save money, improve communication capabilities, and stay connected even when on the go. By considering the features, benefits, and top providers in this guide, you can make an informed decision when selecting the best small business VoIP service for your business. Remember to prioritize your communication needs, consider the cost, read reviews, check for integrations, and test the service before making a purchase. With the right small business VoIP service, your business can enjoy improved communication capabilities and cost savings.