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Are you a small business owner in the Philippines looking for the best CRM to streamline your sales, marketing, and customer service processes? With so many CRM options available, it can be overwhelming to choose the right one for your business. In this guide, we will review the top CRM software for small businesses in the Philippines, highlighting their features, pricing, and user reviews.

What is a CRM?

Customer Relationship Management (CRM) is a software system that helps businesses manage their interactions with customers and prospects. A CRM system typically includes features for tracking leads, managing sales pipelines, automating marketing campaigns, and providing customer support.

Why Do Small Businesses Need a CRM?

A CRM system can benefit small businesses in many ways, including:

  1. Centralized Customer Data: A CRM system provides a centralized location for storing customer data, making it easy for teams to access and update customer information.
  2. Improved Sales Processes: A CRM system can help businesses manage their sales pipelines, track leads, and automate sales tasks, resulting in improved efficiency and increased revenue.
  3. Automated Marketing Campaigns: A CRM system can automate marketing campaigns, allowing businesses to target specific audiences with personalized messages.
  4. Enhanced Customer Support: A CRM system can help businesses provide better customer support by tracking customer inquiries, providing self-service options, and streamlining communication.

Now that you know the benefits of a CRM system, let’s dive into the top CRM software for small businesses in the Philippines.

1. Zoho CRM

Zoho CRM is a popular CRM software that is easy to use and affordable for small businesses. With Zoho CRM, businesses can manage their sales, marketing, and customer support in one place. Zoho CRM offers a range of features, including:

  • Lead and pipeline management
  • Marketing automation
  • Customer support ticketing
  • Social media integration
  • Reporting and analytics

Zoho CRM also offers mobile apps for iOS and Android devices, allowing teams to access customer data and manage tasks on the go. Pricing for Zoho CRM starts at ₱600 per user per month, making it an affordable option for small businesses.

2. HubSpot CRM

HubSpot CRM is a free CRM software that offers a range of features for small businesses. With HubSpot CRM, businesses can manage their sales pipelines, track leads, and automate marketing campaigns. HubSpot CRM also includes features for customer support, such as ticketing and live chat.

HubSpot CRM integrates with a range of third-party tools, including social media platforms, email marketing software, and e-commerce platforms. HubSpot CRM also offers a range of free resources, such as CRM training, marketing guides, and templates. While HubSpot CRM is free, businesses can upgrade to a paid plan for additional features and support.

3. Salesforce Essentials

Salesforce Essentials is a CRM software designed specifically for small businesses. With Salesforce Essentials, businesses can manage their sales, marketing, and customer support in one place. Salesforce Essentials offers a range of features, including:

  • Lead and pipeline management
  • Marketing automation
  • Customer support ticketing
  • Social media integration
  • Reporting and analytics

Salesforce Essentials also offers mobile apps for iOS and Android devices, allowing teams to access customer data and manage tasks on the go. Pricing for Salesforce Essentials starts at ₱1,650 per user per month, making it a more expensive option for small businesses.

4. Freshworks CRM

Freshworks CRM is a CRM software that offers features for sales, marketing, and customer support. Freshworks CRM includes features such as lead and pipeline management, marketing automation, and customer support ticketing. Freshworks CRM also offers integrations with a range of third-party tools, such as email marketing software and e-commerce platforms.

5. Pipedrive

Pipedrive is a CRM software that offers an intuitive interface and features for managing sales pipelines. Pipedrive includes features such as lead and pipeline management, email integration, and reporting and analytics. Pipedrive also offers mobile apps for iOS and Android devices, allowing teams to access customer data and manage tasks on the go.

Pipedrive offers three pricing plans, starting at ₱1,350 per user per month, making it a more expensive option for small businesses. However, Pipedrive offers a 14-day free trial, allowing businesses to test the software before committing to a paid plan.

6. Insightly

Insightly is a CRM software that offers features for managing sales, marketing, and project management. Insightly includes features such as lead and pipeline management, project management, and email marketing automation. Insightly also offers integrations with a range of third-party tools, such as email marketing software and e-commerce platforms.

Insightly offers four pricing plans, starting at ₱400 per user per month. Insightly also offers a 14-day free trial, allowing businesses to test the software before committing to a paid plan.

7. Agile CRM

Agile CRM is a CRM software that offers features for managing sales, marketing, and customer support. Agile CRM includes features such as lead and pipeline management, email marketing automation, and customer support ticketing. Agile CRM also offers integrations with a range of third-party tools, such as social media platforms and email marketing software.

Agile CRM offers four pricing plans, starting at ₱500 per user per month. Agile CRM also offers a 14-day free trial, allowing businesses to test the software before committing to a paid plan.

8. Bitrix24

Bitrix24 is a CRM software that offers features for managing sales, marketing, and team collaboration. Bitrix24 includes features such as lead and pipeline management, email marketing automation, and team collaboration tools. Bitrix24 also offers integrations with a range of third-party tools, such as social media platforms and email marketing software.

Bitrix24 offers five pricing plans, including a free plan for up to 12 users. Paid plans start at ₱1,200 per user per month, making it a more expensive option for larger teams.

Choosing the right CRM software for your small business in the Philippines can be a difficult decision. However, by considering the features, pricing, and user reviews of each software, you can make an informed decision that will help you streamline your sales, marketing, and customer service processes.

Whether you choose a free CRM like HubSpot CRM or a paid CRM like Salesforce Essentials, implementing a CRM system can help your small business improve its customer relationships and increase revenue.